Shipping & Returns

Shipping

We currently only ship within New Zealand. If you are based overseas and would like to purchase something to send to an NZ based address, simply enter the NZ address as the Shipping address when making your purchase. You can use your international address as the Billing address.

FREE NZ shipping on all orders $100 and over
For all orders $99.99 and under, flat rate shipping cost of $6.99 anywhere in New Zealand

Saturday deliveries not guaranteed

All deliveries via courier

All items will be shipped within 1-2 business days of payment being received. Once your parcel has entered the courier network, there are no guarantees for delivery timeframes. Couriers are often impacted by a range of different things. Your parcel will be tracked and the tracking number supplied to you so you can track it. 

Returns

We will meet our obligations under the Consumer Guarantees Act regarding damaged/faulty goods. A full refund will be provided in this case.

We want you to love your purchase, so we offer change of mind refunds or exchanges for up to 15 days. Please note there are products within our range that are not eligible for change of mind returns due to the nature of the products. These include breast pumps, feeding cookies, postpartum care, breast pads and nappies.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping costs for returns are your responsibility. We recommend track and trace on your return parcels to make sure they don't get lost.

Once we receive your returned product, we will process your refund. This can take a couple of days to clear depending on your bank.